Norco has the highest on-time delivery record in the industry. If the package is delivered more than 30 minutes past the published commitment time, Norco will, at its option, downgrade, credit or refund the shipping charges to the account holder. Adjustments, refunds or credits will not be issued due to forces beyond our control as described in the Liabilities Not Assumed section of our Service Guide. Accounts that are on credit hold by Norco are not eligible to receive an adjustment, credit or refund.

To receive an adjustment, credit or refund of the shipping charges, you must provide written notice of your claim within five days after delivery of the shipment along with a valid account number, tracking number and proof of delivery. Regarding damaged shipments, to assess the cost of a damaged item, written notification should also include original purchase invoices, estimates on invoices for repair, expense statements, appraisals and copy of your Shipment Form. All documents must be verifiable.

Requests for an adjustment, credit or refund to an invoice due to an overcharge must be received within 60 days after the invoice date. Norco is not obligated to refund any overcharge or pay any other obligation owed when your account is, or has been in the past, more than 60 days past due.

For additional details contact our Customer Service department at 800-683-7648.